Shipping & Delivery
Shipping costs, if stated, will be charged in addition to the purchase price of your product, which is clearly displayed where applicable and included in the ‘Total Cost’ section at checkout.
We aim to dispatch orders within one (1) to three (3) working days following the confirmation email. Please note that dispatch time might take longer due to high seasons-sales, unexpected events or availability of product. We ship our orders with China Post freight companies which takes around 15-25 days from dispatch.
We will carry out a pre-authorization check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.
You will receive a shipping confirmation email once your parcel has been dispatched, indicating an estimation of the time of delivery. The promised delivery time starts from the moment you receive your confirmation email.
Depending on where you are located, you will be given various delivery options. The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process.
You must provide us with a complete and accurate delivery address information as we cannot guarantee that we will be able to amend it after purchase. The customer is solely responsible for any error of delivery due to a lack of information or error on the delivery address while placing the order.
Our carriers will make every effort to deliver your order within the promised delivery time. Nevertheless, delays are sometimes inevitable. Please contact our customer service if you have not received your parcel within the promised delivery time.
Our carriers do not deliver on weekends and public holidays.
Please don’t hesitate to get in touch is us at firstname.lastname@example.org for any further questions.